FAQ

Here are some frequently asked questions (FAQ)
Warning! Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.

How can I track my parcel?
You can track your parcel by entering your order number and e-mail address in the *Track my order* section of our website.

What are the shipping times for your products?
We do our utmost to dispatch your order within 24 hours, but this can sometimes take up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 working days. (Depending on periods, promotions and transport service).

Is delivery free?
This depends on several factors (promotions, periods, etc.). If delivery is free, we'll post it on our site.

Do you deliver worldwide?
We currently deliver mainly to Europe. Please check the list of countries available for delivery when placing your order.

Where do we ship from?
Our premises are located in France. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in France, which will enable us to deliver to France in less than 7 days.

I haven't received all the items in my order. What happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive shortly.

I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us a message via the site's contact form, by email or by chat and we'll send you a similar replacement item as quickly as possible.

What is the quality of the products you offer?
Our products are carefully crafted by professionals, with the emphasis on quality materials.

What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.

How do I return a product?
If you have any queries, please contact our support team: globalsupport@kaporal.com
If you would like more information about returns, please refer to our Returns Policy.

Are return shipping costs covered?
All return costs and other charges are at the customer's expense.

Can I request a product refund?

You can submit a refund request via our support: globalsupport@kaporal.com